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For Users where Outlook is in Cache mode, They got to have their Outlook Address book Updated ,when they can access the latest Address book while they go offline.If Outlook is left running constantly in Cached Exchange Mode, it updates the Offline Address Book automatically about once a day, depending on Address Book updates on the server running Exchange.This Upgrade has to be done using Exchange Management Shell.First we can learn how to identity legacy versions of Email address Policies and Address lists.
First, let’s go over what is happening and why it is and then we’ll go over how we can force the OAB (Offline Address Book) or GAL to update with these users.So, you added Joe Smith to the company and you’ve right-click updated the “All Users” address list so he can be included in distribution lists and so that he receives emails on dynamic distribution lists. But wait, Joe is not appearing inside the GAL/OAB you just updated! If you’re using the web distribution of the offline address book, the Exchange Client Access Server waits for a ‘polling time’ to arrive before it updates…just like any standard DFS (distributed file system) in Active Directory.Then you right clicked the OAB and selected ‘Update’. The default time is 480 minutes and of course, we don’t want to wait that long. It seems like I keep saying this, but, we're ALMOST ready (thiiiiiiiiis close) to fully deploy (en masse) Exchange 2010 at Life - but we keep running into little issues.The latest issue to hit us has been a problem with getting Offline Address Books (OAB) to download on our Outlook clients.